Clear Terms for Better Service

Terms of use

Last Updated and Effective: June 26, 2026

Key Terms at a Glance

Topic	What you should know
Delivery	Sunday, Tuesday and Thursday, generally between 5:00 p.m. and 10:00 p.m. Exact arrival times are not guaranteed.
Meal handling	Meals are delivered chilled, must be refrigerated promptly, and require reheating unless the label says otherwise.
Plan commitment	All paid weekly and monthly plan cycles are final. Both plan types may be paused. A weekly pause starts only after the current paid week ends and must be requested before the next renewal. Monthly pauses remain subject to the cutoff and plan-expiry rules.
Customer ordering errors	If an approved refund results from a wrong order, an incorrect or out-of-area address, an allergy or dietary requirement not checked before purchase, or an immediate change of mind, a $10 administrative and payment-processing fee applies unless Fitotiffin caused the issue or the law requires a full refund.
Renewals	You may pause your recurring weekly plan before the next payment is processed. Weekly and monthly customers may also stop future renewals before the next charge. This does not cancel or refund the current paid plan cycle.
Cutoff	Weekly pauses must be requested before the next renewal and start after the paid week ends. Monthly pause requests, address changes, and delivery changes must be submitted by 10:00 p.m. on the day before the affected delivery. Late requests are not guaranteed.
Allergies	Fitotiffin does not accommodate food allergies and cannot guarantee allergen-free meals. Customers must check suitability before ordering; an approved customer-caused refund is subject to the $10 processing fee unless the law requires otherwise.
Support	Primary support is through WhatsApp at 604-902-6206. Billing or formal notices may also be sent to support@fitotiffin.ca.

1. About These Terms

These Terms & Conditions (“Terms”) apply to all orders, meal plans, subscriptions, deliveries, website purchases and related services provided by Fitotiffin Foods Ltd., operating as Fitotiffin (“Fitotiffin,” “we,” “us,” or “our”).

Your contract with us consists of these Terms, the plan or product page, the checkout summary, any promotional terms, and the order confirmation or receipt we provide after purchase. Order-specific details such as the plan selected, price, renewal frequency, delivery address, and delivery dates form part of the contract. If an order-specific term conflicts with these general Terms, the order-specific term controls only for that order.

By checking the acceptance box and placing an order, you confirm that you had an opportunity to review these Terms and agree to be bound by them. If you do not agree, do not place the order.

You must be at least 19 years old or have a parent or legal guardian place the order and accept these Terms on your behalf.

2. Service Area and Address Eligibility

Fitotiffin serves select delivery zones in the Lower Mainland and Fraser Valley, which may include parts of Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Surrey, Langley, Aldergrove, and Abbotsford. Service is based on route availability and address validation, not city name alone.

• Your delivery address must be complete and accurate, including unit number, buzzer, gate code, and access instructions.
• An address is eligible only if it is accepted at checkout or confirmed by Fitotiffin in writing.
• North Vancouver, West Vancouver, Chilliwack, and other locations outside an active route are not served unless the checkout system or Fitotiffin expressly confirms otherwise.

Customers are responsible for confirming that their delivery address is within our active service area before placing an order. If an order is placed for an address we do not serve because the customer did not verify eligibility. Fitotiffin may cancel the order and refund the eligible amount less a $10 administrative and payment-processing fee. This fee will not apply where the address was incorrectly approved by Fitotiffin, where the cancellation results from our error or where a full refund is required by law. We may offer delivery to another eligible address when practical.

3. Plan Types, Payment and Order Confirmation

3.1 Plans and billing

Fitotiffin may offer weekly plans, monthly plans, one-time purchases, and promotional plans. The checkout page will show the plan description, included meals, price in Canadian dollars, applicable taxes, any delivery charge, payment schedule, renewal frequency, total payable, and other plan-specific restrictions before you submit payment.

Payment is due in full at the time shown at checkout. We may use third-party payment processors. A failed, reversed, or disputed payment may delay or suspend future deliveries until the account is brought current.

3.2 Contract copy and confirmation

After purchase, we will provide an electronic order confirmation or receipt containing the available order details. Keep this confirmation for your records. Your customer account, email receipt, text confirmation, or payment receipt may be used to provide the contract copy and plan details.

4. Automatic Renewal and Paid Plan Commitments

4.1 Automatic renewal

A plan renews automatically only when it is described as recurring at checkout. The renewal frequency, renewal amount, and next renewal date will be displayed before purchase or in your order confirmation. Unless future renewal is stopped before the next charge, the payment method on file will be charged on each renewal date.

4.2 Pausing or stopping future renewals

WEEKLY PLAN PAUSE

You may pause your recurring weekly plan before the next payment is processed. The pause takes effect only after the current paid week ends. It does not cancel, shorten, or refund the week that has already been paid for.

You may pause your recurring weekly plan before the next payment is processed. You may also pause a monthly recurring plan or stop the future renewal of either plan through any method we make available, including your customer account, WhatsApp, or email. A pause suspends the next renewal for the period confirmed by Fitotiffin, while stopping future renewal ends recurring billing after the current paid cycle. We will provide written confirmation of the request.

Pausing or stopping future renewal does not cancel, shorten, or refund a plan cycle that has already been paid for. The current paid cycle remains active and must be completed in accordance with these Terms, except where cancellation or a refund is required by law. For weekly plans, a pause begins only after the current paid week ends.

4.3 No cancellation of a paid plan cycle

All weekly and monthly plan cycles are final once payment has been completed. A paid plan cannot be cancelled because of a change of mind, schedule change, taste preference, dietary preference, or reduced need for meals. Weekly plans have a minimum commitment of one full paid week. A weekly plan may be paused only before the next renewal is processed, and the pause begins after the current paid week ends. A weekly plan cannot be paused partway through a paid week, extended, or refunded. A request to pause or stop future renewal affects only the next unpaid cycle.

4.4 Monthly plan commitment

Monthly plan pricing is based on completion of the full monthly cycle. A monthly plan that has already been paid for cannot be cancelled or refunded, but an eligible monthly plan may be paused under Section 5. Pausing or stopping future renewal does not cancel or refund the current paid monthly cycle.

A limited exception may apply when a customer contacts Fitotiffin immediately after payment because the order was placed by mistake, the delivery address is outside our active service area, or the customer immediately changed their mind. Any refund approved in these circumstances will be reduced by a $10 administrative and payment-processing fee, provided no meals have been purchased, prepared, scheduled, or delivered. This exception is discretionary and does not limit any cancellation or refund right required by law.

5. Plan Pauses and Plan Changes

You may pause your recurring weekly plan before the next payment is processed. The pause takes effect after the current paid week ends and prevents the next weekly payment for the period confirmed by Fitotiffin. Weekly plans cannot be paused partway through a paid week. Monthly recurring plans may also be paused. A monthly pause request, delivery-address change or other operational change must be received by 10:00 p.m. Pacific Time on the day before the affected delivery. Every pause or change request is subject to confirmation by Fitotiffin and is not effective until confirmed in writing.

• A weekly pause request received after renewal will apply only after the newly paid week has ended. A monthly pause or operational-change request received after the applicable cutoff may apply only to a later delivery. Meals already purchased, prepared, scheduled, or dispatched remain part of the paid plan and do not qualify for a refund or credit, except where required by law.
• A pause temporarily postpones eligible future service; it is not a cancellation or refund. For a weekly plan, the pause begins after the current paid week and prevents the next renewal for the confirmed pause period. For a monthly plan, the written confirmation will state how the pause affects the delivery schedule, renewal date, and plan expiry.
• All monthly plan deliveries, including paused deliveries, must normally be completed within 45 days of the original plan start date. Unused meals or delivery days may expire after that period unless the delay was caused by Fitotiffin or we agree otherwise in writing. A weekly-plan pause does not extend or alter the already-paid week.
• Plan types and family plans cannot normally be converted or divided after a cycle begins. Any approved exception will be confirmed in writing.

6. Menu, Portions, Nutrition and Substitutions

6.1 Rotating menu

Fitotiffin uses a pre-selected rotating menu. Website menus and meal photos may be samples intended to show the style and variety of meals offered. They do not guarantee that every displayed dish will be included in a particular week or plan.

6.2 Limited customization

Because meals are batch-prepared, individual ingredient removals, spice-level changes, extra portions, sauce changes, and other personal customizations are not guaranteed unless the option is specifically offered at checkout. Preference notes are requests only and do not create an obligation to customize a meal. If a customer selects the wrong plan, meal option, quantity, or similar order detail, Fitotiffin will try to correct the order when contacted immediately and when operationally possible. A correction is generally considered only when the requested replacement is available and has the same price. Changes involving a different price, meal count, or product value may be declined. If a higher-priced change is approved, the customer must pay the difference; a lower-priced change does not automatically create a refund or credit unless Fitotiffin confirms otherwise in writing.

6.3 Ingredient substitutions

We may substitute ingredients, side dishes, sauces, produce, or menu items due to availability, quality, food safety, supplier changes, or operational needs. We will aim to provide a reasonably comparable item and value where practical. A substitution that does not materially change the purchased plan is not, by itself, grounds for a refund.

6.4 Nutrition information

Calories, protein, macros, serving sizes, and other nutrition information are estimates based on standard recipes and portions. Actual values may vary because of natural ingredient variation, cooking loss, portioning,, and substitutions. Nutrition information is general information only and is not medical or dietetic advice.

7. Allergies, Dietary Requirements and Medical Use

Fitotiffin prepares food in a shared commercial kitchen where priority allergens and ingredients may be present, including wheat or gluten, milk, soy, sesame, mustard, peanuts, tree nuts, and shellfish. Other allergens may also be present. Cross-contact can occur despite reasonable food-handling practices.

• We cannot guarantee any meal is allergen-free, gluten-free, celiac-safe, or free from cross-contact.
• Our service is not recommended for anyone with a severe or life-threatening food allergy.
• Customers are responsible for reviewing ingredient and allergen information before ordering and deciding whether a meal is appropriate for them. Fitotiffin does not accommodate food allergies or guarantee the removal of any allergen.
• Meals are not designed as therapeutic diets for kidney disease, transplant recovery, diabetes, pregnancy, sodium restriction, or another medical condition unless expressly stated.
• Where chicken is described as halal, that description applies to the chicken source. The kitchen and all products are not represented as halal-certified or halal-only, and cross-contact may occur.

Contact us before ordering if you are uncertain about an ingredient. Allergy notes or dietary-restriction requests submitted after payment do not require Fitotiffin to modify the order. If a customer places an order and later discloses an allergy or dietary requirement that we cannot accommodate, the paid plan remains final. Where Fitotiffin approves cancellation before any ingredients or meals have been purchased, prepared, scheduled or delivered, the eligible refund will be reduced by the $10 administrative and payment-processing fee described in Section 10.3. We may decline an order that we cannot safely or reliably accommodate. Nothing in this section excludes liability or refund rights that cannot legally be excluded.

8. Delivery Terms

8.1 Schedule and delivery window

Regular deliveries are scheduled for Sunday, Tuesday, and Thursday, generally between 5:00 p.m. and 10:00 p.m. Pacific Time. The standard schedule is intended to cover meals for the following service days. Fitotiffin does not provide daily delivery or customer pickup unless expressly offered.

Traffic, weather, road closures, events, route volume, building access, and other circumstances may affect arrival time. The delivery window is an estimate and an exact arrival time is not guaranteed. We may adjust a delivery day or window and will provide notice when practical.

8.2 Contactless delivery and proof

Deliveries are normally contactless. A driver may leave the package at the door, concierge, lobby, mailroom or another reasonable location permitted by the building or delivery instructions. We may send a live tracking link, completion message and delivery photo. A signature is not required unless we state otherwise.

8.3 Customer access responsibilities

• Ensure the location is legally and safely accessible by vehicle and on foot during the delivery window.
• Provide working buzzer codes, gate codes, unit numbers, and clear delivery instructions before the cutoff.
• Keep pathways reasonably safe and clear of snow, ice, animals, or other hazards.
• Arrange access with concierge or building management and ensure someone can respond if access is restricted.

Drivers are not required to enter unsafe areas, restricted roads, closed streets, private areas without permission, or locations where lawful access is not reasonably available. If delivery cannot be completed because of inaccurate information, unavailable access, an unanswered contact attempt or another customer-controlled issue, we may leave the meals at a reasonable accessible location or treat the delivery as unsuccessful. Re-delivery and refund are not guaranteed in those circumstances.

8.4 Problems caused by Fitotiffin

If we fail to deliver an affected meal for a reason within our reasonable control or deliver the wrong meal due to our error, contact us promptly. Depending on the circumstances, we may provide a replacement, account credit, or refund for the affected item. We may request a photo and other information needed to verify the issue.

9. Food Storage, Reheating and Quality Concerns

Meals are delivered chilled and are intended to be refrigerated promptly. Follow the storage, use-by, and reheating instructions on the package. Do not consume food that has been left unrefrigerated for an unsafe period, has damaged packaging, or shows signs of spoilage.

Retrieve meals as soon as reasonably possible after delivery. Once delivery is confirmed, the customer is responsible for theft, weather exposure, delayed retrieval, and proper storage, except where the problem existed before delivery or was caused by Fitotiffin.

Report a missing item, damaged package, suspected spoilage, or other quality issue as soon as possible, preferably on the delivery day, and include clear photos. Delayed reports may limit our ability to investigate or provide a remedy.

Meals are portioned primarily for adults. A parent or guardian is responsible for deciding whether a meal is suitable for a child. Fitotiffin meals are not pet food and may contain onions, garlic, or other ingredients that are unsafe for animals.

10. Refunds, Credits and Non-Refundable Situations

10.1 Refunds required by law

Nothing in these Terms limits a cancellation or refund right provided by applicable law. When a refund is legally required, it will be issued without an unauthorized deduction and within the legally required time. Eligible refunds will normally be returned to the original payment method.

10.2 Final-sale and non-refundable situations

Once payment is completed, the purchased weekly or monthly plan cycle is final and cannot be cancelled. Except where required by law or under the limited immediate-order exception in Section 10.3, payments are not refundable for:

• Taste preferences, disliked meals, or a change of mind.
• A customer’s changed dietary goals or personal schedule, including an allergy or dietary requirement not checked before ordering.
• Meals already delivered, prepared, or firmly scheduled.
• Failure to retrieve a completed delivery promptly.
• An incorrect plan, meal option, quantity, delivery address, missing access information, or inaccessible location supplied or selected by the customer.
• A weekly or monthly pause or another operational change request received after the applicable cutoff or renewal.
• A minor ingredient or menu substitution permitted under these Terms.

10.3 Customer ordering errors, allergy-related cancellations and out-of-area orders

A customer must contact Fitotiffin without delay if they selected the wrong plan, meal option, or quantity; entered an incorrect or out-of-area delivery address; placed an order without first checking whether the meals are suitable for an allergy or dietary requirement; or changed their mind immediately after payment. We will try to correct a customer-caused ordering error when operationally possible. A same-priced replacement may be approved when it is available. We are not required to approve a change involving a different price, meal count, or product value. If a higher-priced change is approved, the customer must pay the difference; a lower-priced change does not automatically create a refund or credit unless confirmed in writing. If the order cannot be accommodated and Fitotiffin approves cancellation before any ingredients or meals have been purchased, prepared, scheduled,, or delivered, the eligible refund will be reduced by a $10 administrative and payment-processing fee. The same $10 fee applies to other discretionary refunds resulting from customer-entered information, a customer-selected order error, or a requirement the customer did not review before ordering. No fee will be deducted where the issue was caused by Fitotiffin or where a full refund is required by law. Any other credit, replacement, or discretionary refund is considered case by case. A credit has no cash value, is not transferable unless approved, and may have an expiry date disclosed when issued.

11. Promotions, Discounts and Referral Offers

Promotions are subject to eligibility, expiry date, discount amount, minimum purchase, and other terms stated with the offer.

Unless the offer says otherwise:

• First-time offers are limited to one per new customer and household
• Offers cannot be combined, transferred, sold or redeemed for cash
• Discounts apply only to qualifying orders and may not apply to add-ons, taxes or delivery fees
• We may cancel a discount obtained through duplicate accounts, inaccurate information, misuse, or fraud

Stopping future renewal of a discounted monthly plan does not cancel or refund the current paid cycle. Any limited refund approved under Section 10.3 remains subject to the terms of that section.

12. Communications and Privacy

12.1 Service communications

We may send communications reasonably necessary to provide and administer the services you request, including payment receipts, renewal notices, delivery reminders, tracking links, driver messages, account alerts, and important service updates. These communications may be delivered by email, SMS, WhatsApp, or other communication channels associated with your account or order.

Where SMS communications are subject to an express SMS opt-in, your consent will be obtained separately through the applicable SMS consent mechanism. SMS consent is not required as a condition of purchasing a plan, placing an order, or creating an account.

12.2 Marketing communications

Marketing emails and promotional text messages are sent only where we have obtained the consent required by applicable law or where otherwise legally permitted. Marketing consent is separate from accepting these Terms and is not required to create an account, purchase a plan, or place an order.

If you opt in to promotional SMS messages from Fitotiffin, message frequency may vary and message and data rates may apply. You may withdraw your SMS marketing consent at any time by replying STOP to a promotional message. For assistance, reply HELP or contact us using the support details provided on our website.

Withdrawing marketing consent will not prevent us from sending communications that are reasonably necessary to provide an active service or complete an existing order, where permitted by applicable law.

12.3 SMS / Text Messaging

If you voluntarily opt in to receive SMS messages from Fitotiffin, you may receive messages relating to the specific purpose described at the time of opt-in, such as account updates, order notifications, delivery updates, service notifications, or promotional offers where separately authorized.

12.4 Support channels

Primary customer support is provided through WhatsApp at 604-902-6206. Billing questions, formal notices, and written complaints may be sent to support@fitotiffin.ca. Telephone calls are not a guaranteed support channel. Delivery issues should be reported promptly through WhatsApp so they can be investigated while the route is active.

12.5 Privacy

We collect and use personal information to process payments, manage accounts, communicate with customers, plan routes, deliver meals, prevent fraud, operate the service, and provide communications that you have requested or authorized. Our handling of personal information, including mobile phone numbers and SMS consent information, is also governed by the Fitotiffin Privacy Policy available on our website.

Message frequency varies. Message and data rates may apply.

You may opt out of recurring SMS communications by replying STOP to the applicable message. For help, reply HELP or contact Fitotiffin through the support information provided on our website.

SMS consent is separate from acceptance of these Terms and is not required as a condition of purchasing products or services, placing an order, or creating an account.

Promotional SMS consent is separate from consent for transactional or service-related SMS communications.

13. Reviews, Customer Content and Intellectual Property

You may post honest reviews and share your experience. Nothing in these Terms prevents a customer from making a truthful review, complaint, or legal claim.

Fitotiffin names, logos, menus, recipes, photography, website text, graphics, and other brand materials are owned by or licensed to Fitotiffin and may not be copied or used commercially without written permission.

Tagging Fitotiffin or using a Fitotiffin hashtag does not automatically give us unlimited rights to your image or likeness. We may repost public, food-focused content using platform sharing tools or ask for permission to use content in marketing. We will seek express permission before using an identifiable person in paid advertising, unless another valid agreement applies.

14. Suspension or Termination of Service

We may pause, refuse, or terminate service where reasonably necessary because of failed payment, suspected fraud, abusive or threatening conduct, repeated unsafe delivery conditions, misuse of promotions, a serious breach of these Terms, food safety concerns, or inability to continue serving an address.

Where service is terminated by Fitotiffin for reasons not caused by the customer, we will provide an appropriate refund or credit for prepaid meals that will not be supplied. Where termination results from the customer’s material breach, any refund remains subject to applicable law and the value of meals already delivered, prepared, or scheduled.

15. Liability, Events Beyond Our Control and Legal Rights

15.1 Events beyond reasonable control

Fitotiffin is not responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, wildfire, flood, public emergency, road closure, major event restrictions, utility failure, labor disruption, supplier interruption, government order, or building access failure. We will make reasonable efforts to communicate and provide a practical remedy for affected prepaid meals.

15.2 Limitation of liability

To the fullest extent permitted by law, Fitotiffin is not liable for indirect, incidental, special, or consequential loss arising from the service. Fitotiffin’s total liability relating to a specific order will not exceed the amount paid for the affected order or billing cycle.

These limitations do not apply to liability that cannot legally be excluded or limited, including applicable statutory consumer rights, fraud, willful misconduct, gross negligence, or any other liability that the law requires us to accept.

16. Governing Law and Dispute Resolution

Please contact us first at support@fitotiffin.ca with the order details and the outcome you are requesting. We will review the complaint in good faith and try to resolve it directly.

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. A dispute may be brought before the court, tribunal, or regulator that has jurisdiction. Nothing in these Terms requires mandatory arbitration, prevents participation in a class proceeding or removes a right that cannot be waived under consumer protection law.

17. Changes to Prices, Plans and Terms

We may update prices, plan features or these Terms for future orders and renewals. We will not increase the price or materially reduce the included meals during a cycle that has already been paid for, except with the customer’s agreement or where a limited change is reasonably required for food safety or availability and a comparable substitute is provided.

For a recurring plan, a material price or plan change will be communicated before it applies. You may stop future renewals before the change takes effect. The Terms in effect when an order or renewal is completed will apply to that cycle.

18. Contact Information

Legal name	Fitotiffin Foods Ltd.
Business name	Fitotiffin
Mailing address	support@fitotiffin.ca
WhatsApp	604-902-6206
Email	support@fitotiffin.ca
Website	fitotiffin.ca