Frequently Asked Questions

Hello! How can we help you?

How do I place an order?

Visit fitotiffin.ca, choose your meal plan, enter your details, and complete payment. You will receive whatsapp message or an email confirming your order. Your first delivery will arrive within 2 days from Sun- Fri!

For your safety:
⚠️ Please Note: Our kitchen uses nuts, dairy & common allergens. While we take every precaution, if you have severe allergies, we encourage you to review ingredients carefully or email us before ordering. Your health is precious to us.

What is included in each meal box?

It depends on the meal plan you choose:

Full Day Plan — Complete
Main Bowl (Chicken, Paneer, or both) + Veg Curry & 3 Rotis + Veg Protein Salad
All 3 meals, zero decisions.

Active Plan 1
Main Bowl+ Curry & 3 Rotis
Hearty and traditional — for those who want a filling, roti-based meal.

Active Plan 2
Main Bowl (Chicken or Paneer) + Protein Salad
Lighter and clean — for those who prefer low carb option.

Basic Plan
Choose one: Main Bowl, or Curry & Rotis + Protein Salad
A lighter, budget-friendly option for one solid meal a day.

Not sure which fits? Message us on WhatsApp (604) 902-6206 — we’ll help you pick based on your goals and schedule.

What are the nutrition facts?

Per daily box (approx):

  • Calories:  ~1100-1700 (daily 2 or 3 meals)
  • Protein: ~50-120gm (based on plan)
  • Zero industrial preservatives
  • No artificial chemicals
  • Low-grease preparation

All meals cooked fresh daily in our kitchen

in our kitchen

Can I choose my meals or is it a preselected menu?

We offer a preselected menu, designed to provide a healthy variety of meals each day. This means you’ll always have something delicious and nutritious to look forward to, without having to worry about meal planning. Trust us, we keep it fresh and exciting!

Where do you deliver?

We currently serve Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Surrey, Langley, Aldergrove and Abbotsford (except North and West Vancouver).

We are always expanding our delivery zones as more people look for fresh, high-protein meals. If your area isn’t covered yet, feel free to reach out to us – we may already be planning to deliver there soon. 

What are your delivery days?

We deliver fresh happiness Sunday-Thursday evenings (4-10pm) ! 3 times a week 

Total 10 meals per week

You can expect to receive 2 meal boxes Sunday, 2 meal boxes Tuesday and 1 meal box Thursday. 

We deliver in the evenings 4-10pm to ensure you have food for next day mornings. 

Rest assured: Your meals leave our kitchen the same morning of preparation. 

How will I know my next delivery date?

Once your payment is processed (either by card or e-transfer), you’ll shortly receive a WhatsApp message from 604-902-6206 or or by email. This message will confirm your order and provide the exact date of your next delivery, so you’re always in the loop.

What's the cut-off time for delivery?

We deliver Sunday, Tuesday, and Thursday. To guarantee your spot, place your order by 10PM the day before:

  • Sunday delivery — order by Saturday, 10PM
  • Tuesday delivery — order by Monday, 10PM
  • Thursday delivery — order by Wednesday, 10PM

Orders placed after the cutoff may or may not make it into the next delivery — we’ll always try, but it’s not guaranteed.

What if I'm not home?

We’ll securely leave your meal bag:

  • At your doorstep or specified safe spot

How much does it cost?

See current plans at fitotiffin.ca

How will it work if I want to e-transfer?
  1. Select your plan: Choose the meal plan that fits your needs and fill in your details.
  2. Click ‘Next’: After completing details in the checkout page, click “Next” and you’ll be directed to our payment portal.
  3. Choose e-transfer: Instead of entering card details, you can  send your payment via e-transfer to support@fitotiffin.ca
  4. No processing fee: Enjoy the convenience of e-transfer with no additional processing fees. Just be sure to include your name in the notes so we can match your payment with your order.
  5. Order confirmation: Once we receive your e-transfer, we’ll send you a WhatsApp message within the hour to confirm your order and provide further details.

It’s that simple! We’re here to make your experience smooth and easy.

Is the weekly trial payment one-time or deducted every week?

The weekly trial payment is a one-time charge. However, if you’d like to continue receiving meals on a regular schedule, you can easily transition to a subscription. Simply WhatsApp us at (604) 902-6206 or email us at support@fitotiffin.ca, and we’ll set up your weekly subscription in no time.

Can I change my meal plan?

Yes! You can email support@fitotiffin.ca or WhatsApp us at (604) 902-6206 for any adjustments.

Can I pause my plan?

Yes — just message us on WhatsApp (604) 902-6206 or email support@fitotiffin.ca 24 hours before delivery day, and we’ll take care of it – no questions asked.

We’re here to make healthy eating flexible and stress-free for you. 

Coupon alerts?

Subscribe to emails! We send exclusive offers monthly 💌

Do your meals contain allergens?

 Transparency is our policy: We handle common allergens including nuts, gluten and dairy in our kitchen. Though we maintain rigorous standards, we advise customers with life-threatening allergies to exercise personal judgment for their safety.

How can I contact you?

We promise you’ll never feel alone!

For General Questions & Changes

Email: support@fitotiffin.ca
• Best for: Meal changes, allergy concerns, pause/cancel requests

Urgent Delivery Issues

WhatsApp: +1 (604) 902-6206
• Support: Mon-Fri 9AM-9PM PST

Delivery running late

Package not received