Frequently Asked Questions

Hello! How can we help you?

Frequently Asked Questions

How do I place an order?

Visit fitotiffin.ca, choose your meal plan, enter your details, and complete payment. Your first delivery will arrive within 2 days from Sun- Fri!

For your safety:
⚠️ Please Note: Our kitchen uses nuts, dairy & common allergens. While we take every precaution, if you have severe allergies, we encourage you to review ingredients carefully or email us before ordering. Your health is precious to us.

What's included in each meal box?

It depends on the plan you choose. For example regular plan includes one main bowl per day. 

We promise:
✅ No greasy or processed foods – just fresh ingredients
✅ 40-100g+ protein 
✅ Preservative-free 

What are the nutrition facts?

Per daily box (approx):

  • Calories: 650-1900 (daily meal)
  • Protein: 40-100gm (based on plan)
  • Zero industrial preservatives
  • No artificial chemicals
  • Low-grease preparation

All meals cooked fresh daily in our kitchen

How much does it cost?

See current plans at fitotiffin.ca

Coupon alerts?

Subscribe to emails! We send exclusive offers monthly 💌

Do your meals contain allergens?

 Transparency is our policy: We handle common allergens including nuts, gluten and dairy in our kitchen. Though we maintain rigorous standards, we advise customers with life-threatening allergies to exercise personal judgment for their safety.

Where do you deliver?

 We currently serve Surrey, Langley, Cloverdale, South Surrey, White Rock, Burnaby and Vancouver (except Downtown Vancouver and some areas in West End Vancouver – contact us for info). Delivery to other nearby areas can be processed with an additional fee. 

What are your delivery days?

We deliver fresh happiness Sunday-Thursday evenings (4-10pm) ! 3 times a week 

Total 10 meals per week

You can expect to receive 2 meal boxes Sunday, 2 meal boxes Tuesday and 1 meal box Thursday. 

We deliver in the evenings 4-10pm to ensure you have food for next day mornings. 

Rest assured: Your meals leave our kitchen the same morning of preparation. 

What if I'm not home?

We’ll securely leave your meal bag:

  • At your doorstep or specified safe spot

Is there a minimum commitment?

No lock-ins. In case a user is not satisfied, please contact support@fitotiffin.ca and we will assist you with cancellation. 

Can I change my meal plan?

Yes! Email support@fitotiffin.ca for any adjustments. 

Can I pause/cancel my plan?

We understand life changes! In case a user is not satisfied, please contact support@fitotiffin.ca and we will assist you with cancellation. 

How can I contact you?

We promise you’ll never feel alone!

For General Questions & Changes

Email: support@fitotiffin.ca
• Best for: Meal changes, allergy concerns, pause/cancel requests

Urgent Delivery Issues

WhatsApp: [+1 (604) 603-1716]
• Support: Mon-Fri 9AM-4PM PST

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