Got Questions? We've Got Answers

FAQ

Our plans are designed around how many meals you want covered each weekday:

Basic Plan

Includes one or two meals per weekday:

• One chicken or paneer main rice bowl

OR

•  One protein salad or breakfast
• One vegetable curry with three rotis

Active Plan

Includes two meals per weekday:

• One chicken or paneer main rice bowl
• One vegetable curry with three rotis

OR

• One chicken or paneer main rice bowl
• One protein salad or breakfast

Full Day Plan

Includes three meals per weekday:

• One chicken or paneer main rice bowl
• One vegetable curry with three rotis
• One protein salad or breakfast

The Active Plan provides two meals per weekday and is ideal for customers who mainly want lunch and dinner covered and grab breakfast at work.

The Full Day Plan provides three meals per weekday and is designed for customers who want their complete weekday meal routine handled.

The Full Day Plan generally provides approximately 100-120 grams of protein per day, while the Active Plan generally provides approximately 60-70 grams.

Each plan is designed for one person.

The Active Plan provides two meals per weekday, while the Full Day Plan provides three meals per weekday providing 100g protein for the day.

However, if you prefer main bowl and your partner prefers protein salad, you can choose active plan and mix and match with each other as well.

Fitotiffin follows a preselected rotating menu. This helps us provide variety, maintain portion consistency and prepare fresh meals efficiently without requiring you to plan every meal yourself.

You can choose your plan and select chicken or vegetarian or alternate days chicken and vegetarian meals.

We offer limited customization when kitchen capacity and menu availability allow.
For example, you may be able to:

• Add an additional bowl to your order
• Switch one bowl for another available bowl
• Request a one-meal replacement if there is a specific scheduled meal you strongly dislike

Customization requests are not guaranteed and must be approved before preparation. We cannot create individually customized recipes, remove specific ingredients from individual portions or make separate spice levels.

Please contact us at least 24 hours in advance, and we will let you know what is possible.

A preselected menu removes the stress of deciding what to order every day.

Our kitchen plans a rotating selection of Indian and globally inspired meals so you receive variety throughout the week without scrolling through a large menu or repeating the same few meals.

You can view our sample or current menu before ordering.

Yes. One person may select an Active Plan while another selects a Full Day Plan.

Please confirm each person’s plan when placing the Family Bundle order. Once the current plan has started, changes may need to wait until the next order or renewal period.

Yes. We recommend starting with our one-time weekly full day plan before committing to a monthly plan.

The weekly plan gives you the complete Fitotiffin experience, including:

• Five weekdays of meals
• All three weekly deliveries
• A variety of meals from our rotating menu
• The opportunity to experience our portions, flavours, packaging and delivery service

The payment is made only once and will not renew automatically unless you specifically select the auto-renewal option during checkout.

It is the best way to experience how Fitotiffin fits into your daily routine before choosing a monthly plan.

Our meals are prepared with measured portions, controlled oil and protein-focused recipes.

This means less reliance on greasy takeout, more consistency from meal to meal and less guesswork when planning your weekday food.

Our approach focuses on practical, balanced eating rather than restrictive dieting.

Nutrition varies depending on the menu, serving and protein selection.

As a general guide:

• Active Plans: Approximately 1,100-1,400 calories and 60-70 grams of protein per day
• Full Day Plan: Approximately 1,400-1,800 calories and 100-120 grams of protein per day

For many adults, the Full Day Plan may provide approximately 80-90% of the protein they aim to consume during the day. Individual protein requirements vary based on body size, activity level, age and personal goals.

These numbers are approximate and may change slightly with the rotating menu.

Regular takeout can be unpredictable in portion size, oil and nutritional balance.

Fitotiffin meals are prepared around measured portions, controlled oil and a protein-focused structure. You receive your weekday meals in advance, helping you avoid last-minute food decisions and heavy daily takeout.

Our meals are freshly prepared for each delivery day and delivered fully cooked and chilled.

We do not add industrial preservatives to extend the meals for long-term storage.

Meals are designed to be refrigerated and eaten fresh within the recommended storage period.

Our shared commercial kitchen handles common allergens, including:

• Dairy
• Wheat and gluten
• Nuts
• Soy
• Shellfish
• Other common food allergens

Although we maintain food-safety standards, cross-contact may occur. We cannot guarantee allergen-free meals and do not recommend Fitotif n for anyone with a severe or life-threatening allergy.

Fitotiffin is not a certified gluten-free, allergen-free, diabetic or medical meal service.

We offer minimal oil vegetarian options and use halal chicken, but our kitchen is shared and we cannot guarantee meals for strict medical or allergy-related diets.

Customers with medical dietary requirements should consult an appropriate healthcare professional before ordering.

We deliver across much of the Lower Mainland, from Vancouver to Abbotsford, including:

• Vancouver
• Burnaby
• Richmond
• New Westminster
• Coquitlam
• Surrey
• Langley
• Aldergrove
• Abbotsford

North Vancouver and West Vancouver are currently outside our regular delivery area.

Delivery availability may vary by postal code. Contact us if you are unsure whether your address is covered.

We deliver on Sunday, Tuesday and Thursday evenings between 5 p.m. to 10 p.m.

The delivery schedule works as follows:

• Sunday delivery: includes meals for Monday and Tuesday
• Tuesday delivery: includes meals for Wednesday and Thursday
• Thursday delivery: includes meals for Friday

Meals arrive the evening before so they are ready for the following day.

Your meals are divided across three weekly deliveries:

• Sunday: Two days of meals
• Tuesday: Two days of meals
• Thursday: One day of meals

An Active Plan includes 10 meals per week. A Full Day Plan includes 15 meals per week.

After your payment and order information are processed, you will receive a confirmation by WhatsApp or email. Your food will be delivered next delivery day if ordered by deadline.

Messages will come from our official WhatsApp number, +1 (604) 902-6206, or our support email.

Yes. You will receive a notification and tracking link on your text message when your order is on the way.

Please keep your phone available during the delivery window in case the driver needs help accessing your building or locating your address.

Enter your preferred delivery instructions when placing your order, such as:

• Leave at the front door
• Leave with the concierge
• Leave at a specified safe location

The driver will follow the instructions attached to your order. Please refrigerate the meals as soon as possible after delivery.

Yes. Send your updated instructions through WhatsApp at least 24 hours before the affected delivery.

We will try to accommodate requests received later, but changes made after the deadline cannot be guaranteed because delivery routes and kitchen labels may already be prepared.

Keep all meals refrigerated after delivery.

Meals are generally intended to be eaten within three to four days. Our three-delivery-per-week schedule helps you receive smaller, fresher batches throughout the week.

Always follow any storage or use-by instructions included with your order.

Yes. Every meal arrives fully cooked and chilled.

You do not need to prepare or cook the ingredients. Simply refrigerate the meals and reheat them when you are ready to eat.

1. Remove the lid.
2. Microwave the meal for approximately 2 minutes and 30 seconds.
3. Stir or rotate the food if needed.
4. Continue heating in shorter intervals until it is heated thoroughly.
5. Pour the sauce over the meal and enjoy.

Microwave strength varies, so your meal may require slightly more or less time.

1. Select your plan and complete the order form.
2. Click “Next” to continue to the payment step.
3. Choose the e-transfer payment option.
4. Send your payment to support@fitotiffin.ca.
5. Include the full name used on your order in the e-transfer notes.
6. We will match the payment with your order and send confirmation through WhatsApp or email.

There is no card-processing fee for e-transfer payments.

During support hours, payments are generally confirmed shortly after they are matched with the order. Payments sent after the ordering deadline may not qualify for the next scheduled delivery, although we will try to accommodate them when possible.

You can request a plan change by contacting us through WhatsApp or email at least 24 hours in advance.

Changes to the number of daily meals or the overall plan structure may need to begin with your next order or renewal period. Once meals for the current delivery have been prepared, the plan cannot be changed retroactively.

Yes. Monthly plans can be paused by contacting us at least 24 hours before the next delivery day.

Requests received after the deadline may apply to the following delivery.

Monthly plans must still be completed within 45 days from start date.

Weekly recurring plans can be paused 24 hours before next billing date and can be skipped for weeks. Resume anytime when you are back.

Yes. There is no long-term contract, and monthly plans can be cancelled after the first complete week.

• One-time weekly plans end automatically after the selected week.
• Auto-renewing weekly plans must be cancelled at least 24 hours before the next billing date.
• Monthly plans can be cancelled after completing the minimum one-week commitment.

If a cancellation is requested during an ongoing week for any plans, that week must be completed and will be charged at the regular weekly plan rate. Any eligible unused balance will then be refunded after deducting the completed weeks and a $5 processing fee.

Cancellation requests received after an auto-renewal payment has already been processed will normally apply after the ongoing paid week has been completed.

Yes, Fitotiffin is locally owned and operated in Greater Vancouver.

Our meals are prepared in our local commercial kitchen in Langley and delivered directly to customers across the Lower Mainland.

For general questions, account requests, payment assistance, plan changes, allergy concerns, pauses or cancellations:

Email: support@fitotiffin.ca

For delivery questions and faster assistance:

WhatsApp: +1 (604) 902-6206

Support hours: 9 a.m.–9 p.m. Pacific Time

Please message us on WhatsApp as soon as you notice the issue, while our drivers are still making deliveries.

Contact us immediately if:

• Your tracking shows delivered but you cannot find your order
• The driver is having difficulty accessing your building
• Your delivery instructions were not followed
• Your order appears to be delayed or delivered to the wrong location
• There is another time-sensitive issue with your active delivery

Reporting the issue promptly gives our support team the best opportunity to contact the driver, investigate and help resolve it the same evening.

Issues reported after the delivery routes have ended may be more difficult to investigate or resolve promptly.

Join our email list to receive:

• Exclusive subscriber offers
• New meal and menu announcements
• Plan updates
• Referrals
• Helpful healthy-eating tips

We respect your inbox and only send updates we believe are worth opening.